You have my sympathy, Amy. I thought I had a rough deal when I returned from Tenerife, to find a burst pipe on turning the water back on. No probs, I thought, I have Homeserve's Plumbing and Drainage emergency service. Wrong thinking!
![Sad :(](./images/smilies/icon_sad.gif)
They sent out two guys who said they hadn't been told it was an inside problem, and they 'only dealt with outside emergencies'
![Confused :?](./images/smilies/icon_confused.gif)
took a full day to get another 'plumber'. H was worse than useless, insisted on me signing indemnity in case of property damage. He walked away without starting. to my annoyance, when I demanded another man, I got this same geek, another day later; Same result, walkout. Rage on phone.
![Mad :x](./images/smilies/icon_mad.gif)
My fourth callout fixed leak quite simply in half an hour, no damage. He was a brilliant guy. Despite this, after three days to fix a simple leak, you can image my views on Homeserve's pathetic service. Still at least such travails only cost us stress, not hard cash. You really got a raw deal there, Amy; sympathies.