The great Guru is quoted here [url]http://stopdoingdumbthingstocustomers.wordpress.com/2009/01/06/the-art-of-motor-maintenance/[/url]
This blog is a new project I'm fiddling with
all about customer experience. Have a butchers, once you have a feel for it and if you have any good stories, drop me a note, I'll post them and see what folk think.Cheers - Snoopdescoop